We believe in transparency. Everything you need to know about our terms of service, privacy policies, and how we protect your data is right here.
DuSeat Platform Document
Welcome to Duseat.
These Terms of Use (“Terms”) govern your access to and use of the Duseat mobile application, website, and related services (collectively, the “Platform”), owned and operated by Triplex Portal, a company registered in the United Arab Emirates under Trade License No. 1411520, with its registered office located in Dubai, Meydan, District 11, United Arab Emirates.
By creating an account, accessing, or using Duseat, you agree to be legally bound by these Terms. If you do not agree with these Terms, you must not access or use the Platform.
Duseat is a technology platform that connects investors with real estate professionals by allowing investors to publish property requests and enabling agents to submit offers based on those requests.
Duseat does not buy, sell, lease, develop, broker, or own real estate.
The Platform serves solely as a digital marketplace for communication and opportunity matching between users.
Duseat does not guarantee that any request will receive offers, that any offer will result in a transaction, or that any transaction will be completed successfully.
You may use Duseat only if:
By using Duseat, you represent and warrant that you satisfy these requirements.
To access the Platform, you must create an account using a valid email address. You agree to:
You must immediately notify Duseat if you believe your account has been accessed without authorization.
Each user may maintain only one personal account unless expressly approved by Duseat. We reserve the right to suspend or terminate duplicate, misleading, or fraudulent accounts.
The Platform currently supports two primary user types.
Investors are responsible for ensuring that all published requests are truthful and accurate.
Submitting offers does not guarantee that an investor will respond or accept an offer.
Duseat provides technology tools designed to facilitate communication between investors and agents. Services may include:
Duseat may modify, improve, suspend, or discontinue any feature without prior notice.
The standard transaction flow on Duseat is as follows:
The investor has sole authority to close the deal through the Platform.
Duseat may request professional verification from agents, including but not limited to:
Verification helps improve trust and transparency on the Platform. However, verification is not mandatory for submitting offers unless Duseat determines otherwise.
Duseat reserves the right to request verification at any time and may restrict certain features until verification has been completed.
All users agree to:
Users remain solely responsible for their own decisions, communications, negotiations, contracts, and transactions.
Users may not:
Violation of these Terms may result in immediate suspension or permanent termination of your account.
Duseat is solely a technology platform.
Duseat is not:
Duseat does not participate in negotiations, pricing, commissions, contracts, payments between users, or property transfers.
All agreements are made solely between investors and agents. Duseat receives no commission from transactions completed through the Platform.
Duseat offers both free and paid subscription plans for real estate agents. Investors may use the Platform free of charge.
| Agent Plan | Monthly Price |
|---|---|
| Free Plan | AED 0 |
| Pro Agent | AED 199 |
| Elite AgentPopular | AED 349 |
| Power Agent | AED 429 |
💡Users who choose annual billing receive a 20% discount compared to the equivalent monthly pricing.
Duseat reserves the right to introduce new subscription plans, modify existing features, or change pricing at any time. Any pricing changes will not affect the remainder of an active subscription period and will apply only upon the next renewal or new purchase.
Subscriptions may be purchased through Apple App Store, Google Play, or Stripe. Payments are processed securely. Duseat does not store complete payment card information.
Paid subscriptions automatically renew unless cancelled before the renewal date. Cancelling automatic renewal prevents future charges but does not refund the current subscription period.
The Free Plan provides limited access. Feature availability may change over time as Duseat introduces improvements. Duseat reserves the right to modify Free Plan functionality.
Agents may upgrade anytime. If you downgrade, the downgrade will generally become effective at the end of your current billing cycle. Premium features may become unavailable.
To request a refund, email support@duseat.com with your email, subscription details, and reason. Refund requests are reviewed individually based on circumstances and payment provider policies (e.g., Apple, Google).
Users are responsible for any taxes or fees applicable in their jurisdiction. Prices may include or exclude taxes depending on local requirements.
Users retain ownership of content they submit. By submitting, you grant Triplex Portal a non-exclusive license to host, display, and use it to operate the Platform. All content must be accurate, truthful, lawful, and respectful. Do not upload illegal, deceptive, abusive, or harmful material.
Duseat may review or remove content that violates Terms without notice. Once an investor accepts an offer, users can chat privately. Users must communicate professionally. Duseat is not responsible for statements, promises, or payments made between users.
Investors can rate agents after closed deals. Fake reviews or manipulation are prohibited. Prohibited conduct includes creating multiple fake accounts, spamming, and scraping data. Duseat reserves the right to suspend or terminate accounts for violations.
Governed by the Duseat Privacy Policy. We protect data using reasonable measures in accordance with UAE laws and GDPR where applicable.
We may improve features or revise Terms. Continued use implies acceptance of updated Terms.
Users may delete accounts. Some data is retained for legal/security reasons. We may terminate accounts for violations.
Governed by UAE law. Disputes to be resolved amicably first, then via UAE courts.
Triplex Portal
Trade License No.: 1411520
Dubai, Meydan, District 11
United Arab Emirates
support@duseat.com
dev@triplexportal.com
www.duseat.com
By creating an account, accessing, or using Duseat, you acknowledge that you have read, understood, and agree to be legally bound by these Terms of Use. If you do not agree to these Terms, you must not use the Platform.