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DuSeat Platform Document

Terms & Conditions

Last updated: December 10, 2025

Welcome to Duseat.

These Terms of Use (“Terms”) govern your access to and use of the Duseat mobile application, website, and related services (collectively, the “Platform”), owned and operated by Triplex Portal, a company registered in the United Arab Emirates under Trade License No. 1411520, with its registered office located in Dubai, Meydan, District 11, United Arab Emirates.

By creating an account, accessing, or using Duseat, you agree to be legally bound by these Terms. If you do not agree with these Terms, you must not access or use the Platform.

1About Duseat

Duseat is a technology platform that connects investors with real estate professionals by allowing investors to publish property requests and enabling agents to submit offers based on those requests.

Duseat does not buy, sell, lease, develop, broker, or own real estate.

The Platform serves solely as a digital marketplace for communication and opportunity matching between users.

Duseat does not guarantee that any request will receive offers, that any offer will result in a transaction, or that any transaction will be completed successfully.

2Eligibility

You may use Duseat only if:

  • You are at least eighteen (18) years of age.
  • You have the legal capacity to enter into binding agreements.
  • Your use of the Platform complies with all applicable laws and regulations in your country.
  • You are not prohibited from using the Platform under any applicable law.

By using Duseat, you represent and warrant that you satisfy these requirements.

3Account Registration

To access the Platform, you must create an account using a valid email address. You agree to:

  • Provide accurate, current, and complete information.
  • Keep your account information updated.
  • Maintain the confidentiality of your login credentials.
  • Be responsible for all activities conducted under your account.

You must immediately notify Duseat if you believe your account has been accessed without authorization.

Each user may maintain only one personal account unless expressly approved by Duseat. We reserve the right to suspend or terminate duplicate, misleading, or fraudulent accounts.

4Types of Users

The Platform currently supports two primary user types.

IInvestors

  • • Register free of charge.
  • • Publish investment requests.
  • • Review offers submitted by agents.
  • • Accept or reject offers.
  • • Communicate through in-app chat.
  • • Close completed deals.
  • • Rate and review agents.

Investors are responsible for ensuring that all published requests are truthful and accurate.

AReal Estate Agents

  • • Register on the Platform.
  • • Use Free plan or paid plans.
  • • Browse investor requests.
  • • Submit offers.
  • • Upgrade subscription anytime.
  • • Receive ratings and reviews.
  • • Build a professional profile.

Submitting offers does not guarantee that an investor will respond or accept an offer.

5Platform Services

Duseat provides technology tools designed to facilitate communication between investors and agents. Services may include:

  • Request publishing
  • Offer submission
  • Messaging
  • Agent profiles
  • Ratings and reviews
  • Subscription management
  • Notifications
  • Account management
  • Deal tracking

Duseat may modify, improve, suspend, or discontinue any feature without prior notice.

6Deal Process

The standard transaction flow on Duseat is as follows:

  1. An investor publishes a request.
  2. Agents submit offers.
  3. The investor reviews available offers.
  4. The investor accepts one offer.
  5. A private chat becomes available between the investor and the selected agent.
  6. The investor and agent continue discussions outside or within the Platform as appropriate.
  7. Once the transaction is completed, the investor may mark the deal as closed and submit a rating and review.

The investor has sole authority to close the deal through the Platform.

7Agent Verification

Duseat may request professional verification from agents, including but not limited to:

  • Real estate licenses
  • Company information
  • Identification documents
  • Employment verification
  • Other supporting docs

Verification helps improve trust and transparency on the Platform. However, verification is not mandatory for submitting offers unless Duseat determines otherwise.

Duseat reserves the right to request verification at any time and may restrict certain features until verification has been completed.

8User Responsibilities

All users agree to:

  • Use the Platform honestly and lawfully.
  • Provide accurate information.
  • Respect other users.
  • Avoid abusive, threatening, discriminatory, or offensive conduct.
  • Refrain from misleading other users.
  • Maintain the security of their account.
  • Comply with all applicable laws.

Users remain solely responsible for their own decisions, communications, negotiations, contracts, and transactions.

9Prohibited Activities

Users may not:

  • Publish false requests.
  • Submit fraudulent offers.
  • Impersonate another person or company.
  • Use fake identities.
  • Upload unlawful or misleading content.
  • Harass other users.
  • Send spam.
  • Attempt to hack, reverse engineer, or disrupt the Platform.
  • Circumvent subscription restrictions.
  • Interfere with Platform security.
  • Use automated bots without written permission.
  • Collect personal information from other users without authorization.
  • Violate any applicable laws while using Duseat.

Violation of these Terms may result in immediate suspension or permanent termination of your account.

10Nature of the Platform

Duseat is solely a technology platform.

Duseat is not:

  • A real estate brokerage
  • A real estate agency
  • A property developer
  • A financial advisor
  • An investment advisor
  • A legal advisor
  • A party to agreements between users

Duseat does not participate in negotiations, pricing, commissions, contracts, payments between users, or property transfers.

All agreements are made solely between investors and agents. Duseat receives no commission from transactions completed through the Platform.

11Subscription Plans

Duseat offers both free and paid subscription plans for real estate agents. Investors may use the Platform free of charge.

Agent PlanMonthly Price
Free PlanAED 0
Pro AgentAED 199
Elite AgentPopularAED 349
Power AgentAED 429

💡Users who choose annual billing receive a 20% discount compared to the equivalent monthly pricing.

Duseat reserves the right to introduce new subscription plans, modify existing features, or change pricing at any time. Any pricing changes will not affect the remainder of an active subscription period and will apply only upon the next renewal or new purchase.

12-17Billing & Subscriptions

12. Subscription Billing

Subscriptions may be purchased through Apple App Store, Google Play, or Stripe. Payments are processed securely. Duseat does not store complete payment card information.

13. Automatic Renewal

Paid subscriptions automatically renew unless cancelled before the renewal date. Cancelling automatic renewal prevents future charges but does not refund the current subscription period.

14. Free Plan

The Free Plan provides limited access. Feature availability may change over time as Duseat introduces improvements. Duseat reserves the right to modify Free Plan functionality.

15. Upgrading/Downgrading

Agents may upgrade anytime. If you downgrade, the downgrade will generally become effective at the end of your current billing cycle. Premium features may become unavailable.

16. Refund Policy & 17. Taxes

To request a refund, email support@duseat.com with your email, subscription details, and reason. Refund requests are reviewed individually based on circumstances and payment provider policies (e.g., Apple, Google).

Users are responsible for any taxes or fees applicable in their jurisdiction. Prices may include or exclude taxes depending on local requirements.

18-24Content & Conduct

18. User Content & 19. Standards

Users retain ownership of content they submit. By submitting, you grant Triplex Portal a non-exclusive license to host, display, and use it to operate the Platform. All content must be accurate, truthful, lawful, and respectful. Do not upload illegal, deceptive, abusive, or harmful material.

20. Monitoring & 21. Communications

Duseat may review or remove content that violates Terms without notice. Once an investor accepts an offer, users can chat privately. Users must communicate professionally. Duseat is not responsible for statements, promises, or payments made between users.

22. Ratings, 23. Conduct & 24. Suspension

Investors can rate agents after closed deals. Fake reviews or manipulation are prohibited. Prohibited conduct includes creating multiple fake accounts, spamming, and scraping data. Duseat reserves the right to suspend or terminate accounts for violations.

39-53General Provisions

Privacy & Data

Governed by the Duseat Privacy Policy. We protect data using reasonable measures in accordance with UAE laws and GDPR where applicable.

Changes to Platform & Terms

We may improve features or revise Terms. Continued use implies acceptance of updated Terms.

Account Deletion & Termination

Users may delete accounts. Some data is retained for legal/security reasons. We may terminate accounts for violations.

Governing Law & Disputes

Governed by UAE law. Disputes to be resolved amicably first, then via UAE courts.

54Contact Information

Company

Triplex Portal
Trade License No.: 1411520
Dubai, Meydan, District 11
United Arab Emirates

Support

support@duseat.com

Development

dev@triplexportal.com

Website

www.duseat.com

55Acceptance of These Terms

By creating an account, accessing, or using Duseat, you acknowledge that you have read, understood, and agree to be legally bound by these Terms of Use. If you do not agree to these Terms, you must not use the Platform.